Knowledge Base

  1. Account and Profile 

    1. Can I change my username?
    2. How can I change my password?
    3. How can I register for an account with Jenkat Games?
    4. How can I update my email address with Jenkat Games?
    5. How do I edit my profile photo?
  2. NexGen Media Player 

    1. What is the NexGen Media Player?
    2. NexGen Remove Ad Serving Software
    3. Browser add-on removal instructions - NexGen Media Player
    4. Desktop application removal instructions - NexGen Media Player
    5. Reset default Homepage and Search Provider - NexGen Media Player
  3. Uninstall Help 

    1. How do I get rid of the ads provided by the Jenkat Games Arcade?
    2. How do I uninstall a game?
    3. Uninstalling the Jenkat Games Arcade
    4. Uninstalling the Jenkat Games Arcade Plus
  4. Game Help 

    1. Why won't my game load?
    2. Do your games contain malicious content or viruses?
    3. Can I download free Jenkat Games to my mobile device?
    4. Why is my downloaded game crashing?
  5. Jenkat Games Arcade 

    1. How do I close the Jenkat Games Arcade daily new game alert?
    2. How can I disable the daily New Game Alert window?
    3. How do I uninstall the Jenkat Games Arcade?
    4. What is the recommended resolution for the Jenkat Games Arcade?
    5. Where can I download the free Jenkat Games Arcade?
  6. JenkatGames.com Website 

    1. Do I have to pay to be a member of Jenkat Games?
    2. Where can I spend my Winks?
    3. What are "Winks"?
  7. Miscellaneous 

    1. Can I put your games on my website?
    2. What is Jenkat Games?
    3. When will GameHug launch?
  8. Tap Treasure 

    1. How do I disable in-app purchases to prevent unintentional purchases?
    2. Tap Treasure is crashing. How can I make the game run better?
    3. Tap Treasure is free, so why do you offer billing support?
    4. What can I do if an unintended purchase is made?
  9. Contact Jenkat Games 

    1. Contact Information for Jenkat Games
  10. All articles 

    1. Can I change my username?
    2. Can I put your games on my website?
    3. How do I disable in-app purchases to prevent unintentional purchases?
    4. Contact Information for Jenkat Games
    5. What is the NexGen Media Player?

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