Adobe Flash Player - http://get.adobe.com/flashplayer/
DirectX - http://www.microsoft.com/en-us/download/details.aspx?id=35
Even if you have been able to play our games in the past, it is not uncommon for these components to become disabled when other programs or browser updates are installed, so even if you have previously installed Adobe Flash and DirectX on your computer, we highly recommend that you take the time to confirm that they are still installed and enabled.
Also, because some antivirus programs are ineffective due to the amount of false positives they generate, we recommend that you use the free Microsoft Security Essentials antivirus program and the latest version of Internet Explorer browser for best results installing our games. If using Microsoft Security Essentials, please note that this is the only antivirus software you need to run, as running more than one antivirus program at a time can create false positives, as well. Links to these free programs are included below:
Microsoft Security Essentials - http://windows.microsoft.com/en-us/windows/security-essentials-download
Internet Explorer - http://windows.microsoft.com/en-us/internet-explorer/download-ie
Finally, if you have confirmed the above and you are still unable to play the game, we recommend emptying your temporary files cache in your browser, then rebooting your computer. This is an absolute must with Online game errors, and unconfirmed installation problems with download games. If you require additional assistance, please contact support with the name of the game, detailed information about the error you are receiving, and a screen shot, if possible.